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TYKS addressed the challenge with Mitel’s UC solutions based on MX-ONE and CMG as well as Solidus eCare that clears peak call volumes in customer service.
According to Juha Rantasalo, Director of Technology at the hospital district, unified communications solutions that improve the flow of information, reachability and customer service are, in practice, the best way to meet the increasingly stringent effectiveness requirements.
”This kind of comprehensive service and its interoperability have been a very positive surprise since, based on our earlier separate data and phone connections our requirements were undeniably extremely strict. The flow of information and messages between the different units is clearly smoother than before, and reachability of personnel and the response times in customer service are also considerably better. At the same time, our cost-effectiveness has improved,” Rantasalo commends.
Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.
Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.
Read MoreThe Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.
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