Given their extensive patient base, Welch Dental Group regularly handles a high call volume and needed a solution to help manage and keep track of their customer interactions. The Welch Dental Group reached out to Mitel.
“My practice administrator tells me there are nearly 800 calls on a slow day and more than 1,000 on a busy day,” Dr. Welch explained.
Attaining greater insight into those calls drove Dr. Welch’s interest in call recording and voice documentation—specifically how those capabilities could help his practice better address customer service and dispute resolution concerns.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.Read More
Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.Read More