Amaze Your Customers - In Good Times and Bad

November 5th, 9:30am CT

Hear from a panel of industry experts as they weigh in on the power of today’s virtual customer experience, including: Shep Hyken, customer service and experience expert; Tim Petty, Vice President of Sales and Marketing at TCS; and David Shepard, Internal Communications Systems Manager at ATN International, Inc. moderated by George Despinic, Senior Product Marketing Manager at Mitel.

Register now to discuss with us:

  • What customers want and expect (pre- versus post-pandemic)

  • How to level up your customer experience in a socially distanced marketplace

  • Trends and insights straight from customers

  • And more

Duration: 45mins


Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

David Shephard, International Communications Systems Manager of ATN International Inc. With over 27 years of experience in the Communications Industry David is responsible for ATN international’s communications support and engineering with a focus on Digital Transformation and Customer Experience.

Tim Petty, Vice President of Sales and Marketing at TCS (A Mitel Partner) With over 25 years of experience helping customers find the best solutions to effectively communicate and collaborate in an ever-changing digital world.

Moderated by Mitel.