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Cloud Contact Center

Customers communicate with organizations in a variety of forms, from phone conversations to email, web chat and social media.

Cloud contact center solutions provide many advantages over traditional on-site solutions, including seamless omnichannel capabilties, lower upfront capital expenditure, deployment flexibility and scalability and relief of infrastructure installation and maintenance.

Mitel has implemented security measures that take a comprehensive multiple-layer approach that has been certified to meet industry’s standards, including Payment Card Industry - Data Security Standards (PCI-DSS) and Health Insurance Portability and Accountability (HiPAA) compliance.

In fact, Mitel has been providing secure cloud contact center solutions to leading enterprises, including some of the largest financial and insurance companies in the world, for over a decade.

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