White Paper

Speech Analytics Tools for Emergency Centers

Reliable and seamless recording is a necessary pre-requisite for public safety organizations. During emergencies, agents often lack the ability to quickly access the most recent calls, thus endangering people’s lives. Advanced recording solutions capture communications with comprehensive call-index data such as name, group, position and route. Easy-to-use applications facilitate the retrieval of relevant conversations with minimal effort.

Speech analytics solutions support emergency agents through:

  • Fast identification of relevant calls
  • Immediate categorization of incoming calls
  • Alerts regarding critical calls
  • Automated logging and complete documentation
  • Stress-level determination
  • Complaint management

 

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