Ebooks and Guides

Contact Babel UK Contact Centre Decision Makers’ Guide 2019-2020: The Contact Centre Strategy Chapter

In 2019 we saw a rapid rise in the number of customer experience professionals as businesses realised the value in providing an exceptional customer experience. Read the Contact Centre Strategy Chapter from Contact Babel’s latest Guide to learn what other organisations are seeing in terms of:


  • The drivers for change to their contact centre strategy
  • The actions being undertaken by them to assist front-line agents
  • The technology they see as enabling them to develop a stellar experience
  • Their top priorities and what could hold them back from achieving their goals

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