Customer Experience Summit 2020

 

Mitel's new virtual event experience, showcasing the latest Mitel innovations that are shaping the future of call & contact centres.

 

  • Listen to industry experts discuss the latest CX topics

  • Watch demonstrations of how the technology can be applied. 

  • Hear and read what our customers have to say

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WELCOME to the customer experience summit

 
Here you can access Keynote Sessions as well as breakout sessions covering CX hot topics such as Omnichannel & AI, Customer Interaction Management and Business Continuity. The sessions are up to 30 minutes long and have been designed so you can watch them at your leisure and you can fit into your working day more easily. 

Keynote Sessions

Putting People at the heart of your Digital Transformation
Organizations are looking to digitally transform, but what many often forget to consider is not just the technology but the people and the processes it impacts. Join our keynote speaker, Clare Muscutt to learn why a more people-centred approach will create a win-win for customers, employees and the business.
WATCH THE VIDEO
Delivering a Digital Customer experience for Today’s mobile consumer
Join Matt Clare for an overview of the digital expectations and habits of today's digital consumer, and how Mitel can help you address them and take you from dated to digital.
WATCH THE VIDEO
Customer Connections
Listen to Shameem Smillie discuss with Upsidedownoffice as they discuss the future of contact centers, sales, loyalty, and business relationships in general in a remote business-to-business environment.
LISTEN TO PODCAST
TAKE HOME MATERIAL

Putting People at the heart of your Digital Transformation
Organizations are looking to digitally transform, but what many often forget to consider is not just the technology but the people and the processes it impacts. Join our keynote speaker, Clare Muscutt to learn why a more people-centred approach will create a win-win for customers, employees and the business.
WATCH THE VIDEO
Delivering a Digital Customer experience for Today’s mobile consumer
Join Matt Clare for an overview of the digital expectations and habits of today's digital consumer, and how Mitel can help you address them and take you from dated to digital.
WATCH THE VIDEO
Customer Connections
Listen to Shameem Smillie discuss with Upsidedownoffice as they discuss the future of contact centers, sales, loyalty, and business relationships in general in a remote business-to-business environment.
LISTEN TO PODCAST
TAKE HOME MATERIAL
Power your CX with AI and Omnichannel Technology

Revolutionise customer interactions by deploying an Omnichannel experience and Artifial Intelligence.

Learn more about AI and Omnichannel Technology

See What Our Customers Have to Say

"Instead of building a front end ourselves, we were able to bring in Mitel’s solution and very quickly set up a Google chatbot."
John Kelly
Head of Data Intelligence North Yorkshire County Council
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"With Mitel’s expertise, we will have the ability to introduce new channels and intelligent fan self-service capabilities. Ultimately, the partnership with Mitel will enable us to simplify fan journeys and create seamless interactions which will result in a better fan experience."
Billy Hogan
Managing Director and Chief Commercial Officer, Liverpool FC
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"Both the early distribution and mixed freight industries are seeing huge change driven by changes in consumer demand and digitization."
Richard Webb
CIO for Connect Group
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"The flexible IP communications system, contact center solution and collaboration services can evolve with the organization, giving us the agility and scalability to expand as and when we need to. "
Roy Grant
Shared Head of ICT York & Harrogate
Read More
View All Case Studies

Contact Us

Ready to talk to sales? Contact us.
Find a Partner 61 2 9023 9500 Email Us