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Omnichannel and Artificial Intelligence

Propelling the next generation of Contact Centers

Giving customers the flexibility to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones. Customers want their journey to be personal and an omnichannel customer experience provides that. Combine that with AI technology and you can take your customer experience to the next level. 

The AI Influence on Customer Experience
Loyalty is no longer based on price or product it’s created through the experiences customers have, time and time again. A thorough and effective omni-channel strategy is therefore crucial to a modern business’s success, and AI is only amplifying customer expectations.
Explore Laithwaites Digital Transformation
Join Andy Harris, Head of Customer Experience at Laithwaite’s Wine, and Nick Beardsley, Enterprise Director at Olive for a quick-fire 15-minute Q&A as Laithwaite’s Wine discuss their digital transformation journey so far. Listen to how they’ve adapted both operational and customer service strategy throughout the pandemic, and the next stage in their contact centre transformation.
GOOGLE CLOUD AI-POWERED VIRTUAL AGENT AND AGENT ASSIST
Serve customers better with AI that listens, understands, and interacts. Mitel uses Google Cloud’s Contact Center AI so virtual agents can converse naturally with customers and expertly assists human agents on more complex cases.

The AI Influence on Customer Experience
Loyalty is no longer based on price or product it’s created through the experiences customers have, time and time again. A thorough and effective omni-channel strategy is therefore crucial to a modern business’s success, and AI is only amplifying customer expectations.
Explore Laithwaites Digital Transformation
Join Andy Harris, Head of Customer Experience at Laithwaite’s Wine, and Nick Beardsley, Enterprise Director at Olive for a quick-fire 15-minute Q&A as Laithwaite’s Wine discuss their digital transformation journey so far. Listen to how they’ve adapted both operational and customer service strategy throughout the pandemic, and the next stage in their contact centre transformation.
GOOGLE CLOUD AI-POWERED VIRTUAL AGENT AND AGENT ASSIST
Serve customers better with AI that listens, understands, and interacts. Mitel uses Google Cloud’s Contact Center AI so virtual agents can converse naturally with customers and expertly assists human agents on more complex cases.
Connect, respond, transact and support customers securely,

Leverage intelligent monitoring and reporting features for a complete view of customer happiness and agent effectiveness.

Join a vertical industry session with Mitel's experts to hear how we are tailoring CX applications to suit the needs of the customer.


    HEALTHCARE

    Healthcare staff are facing the challenge of processing appointment booking across multiple communication channels. We'll show how we can address this and improve efficiency by utilizing Mitel's powerful omnichannel capabilities. 

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    SPORTS & LEISURE

    Follow the journey a customer takes when making an online inquiry regarding tickets for a sporting event. See how the contact centre application integrates AI and agent interface to provide a seamless customer experience.

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    FINANCE

    We'll show you an example of how easy it is to provide immediate responses to straightforward bank account inquiries via an intuitive Virtual Agent as well as seamless escalation to the best human agent.

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    RETAIL

    Follow the journey a customer takes when making an online inquiry regarding a recent purchase. See how the contact centre application integrates AI and the agent interface to provide a seamless customer experience.

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