MiCloud Office Users— Act Now

The MiCloud Office End of Service Life (EOSL) will be here before you know it. Don’t wait until the last minute. Get started on upgrading to RingCentral’s Message, Video, and phone (MVP) SM now.

What is happening with MiCloud Office?

The MiCloud Office solution is currently in sustain-only mode, and Mitel will no longer be investing in developing new capabilities for the solution. Subject to regulatory approvals, MiCloud Office service will be disconnected on March 31, 2023.

This is no time to wait, especially since we’re making it easy to upgrade to the leading UCaaS platform through our partnership with RingCentralTM.

Upgrade in 3 Easy Steps

Start by clicking Upgrade Now to visit the RingCentral eCommerce site.

Upgrade Now
  • 1. Select your product

    Select your RingCentral MVPSM Service plan (including free service credits)

  • 2. Checkout

    Complete the checkout process

  • 3. Setup your account

    Complete your RingCentral MVP℠ account setup

Things to Consider After You Upgrade

  1. If needed, request your RingCentral MVPSM Compatible IP Phone(s) by submitting the following FORM
  2. Prepare to migrate once you have received the Billing Notice for your RingCentral MVPSM Service
    • Leverage Mitel’s Migration Assist Package (MAP) containing information to assist with RingCentral onboarding.
  3. Onboarding & Switchover
    • RingCentral completes the onboarding, programming and configuration to get you up and running on RingCentral MVPSM.
  4. Cancel your MiCloud Office account
    • Call 800-415-2215 and speak to a Mitel representative to cancel your account. The representative will provide instructions on where to submit your written notification to Mitel. Only cancel once you've confirmed RingCentral has successfully ported your numbers (if applicable). Mitel will be unable to reconnect service once cancelled."

WHY UPGRADE TO RINGCENTRAL MVPSM?

  • 1. RingCentral has a proven track record

    And is rated as the #1 UCaaS provider by Gartner and many other industry analysts. RingCentral’s MVPSM solution is Mitel’s go-forward UCaaS solution, there has never been a better time for existing Mitel cloud customers to migrate to RingCentral.

  • 2. Get features not available on MiCloud Office

    • Advanced messaging, video, and phone all on one app

    • The industry benchmark in reliability with 99.999% uptime

    • Hundreds of integrations with the most popular business apps

  • 75 Percent Faster

    3. We Make it Easy to Migrate

    • Leverage Mitel’s complimentary Migration Assist Package, including: Mitel system settings and info to assist with RingCentral onboarding

    • Migrate up to 75% faster to RingCentral than any other solution with proven onboarding processes and tools to guide you through onboarding

  • 4. Enjoy attractive financial incentives

    • Special pricing from RingCentral with one month of free RingCentral MVPSM Service

    • A RingCentral MVP compatible IP Phone provided by Mitel for every digital line purchased from RingCentral

      Terms & conditions apply*
Frequently Asked Questions
  • The MiCloud Office solution is currently in sustain-only mode, and as such, Mitel will no longer be investing in developing new capabilities for our Office customers. However, Mitel can offer existing MiCloud Office customers enhanced service options through our strategic partnership with RingCentral.

  • At this time, Mitel will allow customers to add capacity to their existing services. While service will continue until the end of March 2023, customers must find alternative service prior to March 31, 2023. On this date, subject to regulatory approvals, all services will be disconnected.

  • To obtain a quote and place your order for RingCentral MVPSM service, visit the RingCentral ecommerce portal. https://www.ringcentral.com/go/mitel-mvp-offer.html

  • No. Early termination fees will not apply to customers canceling their MiCloud Office service after the date of this notice.

  • Contracts ending prior to the EoSL will continue to automatically renew. However, renewal of a contract will not extend the EoSL date. Subject to regulatory approvals, MiCloud Office service will be disconnected on March 31, 2023.

*Terms & conditions

Ready to talk to sales? Contact us.