Customer experience (CX) is today’s competitive battleground. Leading companies recognize we are living in the experience economy – really knowing customers and ensuring positive customer engagement and satisfaction is vital to success.
How are the most successful companies doing that?
They’re investing in new technologies like artificial Intelligence (AI) and machine learning, leveraging them to collect data, analyze usage and gain deep insight into how their customers are using their products and services. Contact centers are key to this transformation.
AI and machine learning are transforming contact centers into streamlined, self-serviced and smart CX platforms. This webinar will cover how intelligent contact centers help gain valuable insight into customer behavior so you can deliver the best customer experience, every single time.
In this webinar you will learn how an intelligent contact center can:
Head of AI and Data Science, Talkdesk
As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.
Sr. Product Marketing Manager, Mitel
Nichole is the Senior Product Marketing Manager for Mitel’s cloud contact center solutions. With over a decade in the tech industry, she has led product, services and solutions marketing for strategic partnerships and product introductions.