Today’s consumer is digital. They would rather interact through digital channels like email, chat, SMS text and social media. Regardless of which channel they choose to engage with you, they expect the experience to be consistent. Bolting on point solutions for each media type introduces unnecessary complications and inconsistent service. MiContact Center Enterprise is designed to give your customers consistent, quality experiences throughout their omnichannel journey.
Successfully manage you customer experience center with real-time dashboards, historical reports, and business analytics. Display contact volume, service level, agent and queue performance metrics on any device, including tablets.
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Empower agents to handle contacts from all media channels including inbound/outbound voice, email, web chat, SMS, and social media from a single agent interface.
Equipped with preview, power and progressive dialers, MiContact Center Enterprise provides a platform for proactive customer engagement that increases customer loyalty and uncovers new revenue opportunities.
There is no doubt that 2020 will be an exciting time. Providing a personal, omnichannel customer experience and choosing the right technology and is key to success. Read Contact Babel’s UK Contact Centre Decision Makers’ Guide 2019-2020 to help guide you through some of the considerations when creating and implementing your CX Strategy.
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