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There is no doubt that 2020 will be an exciting time. Adapting to changing consumer requirements is critical, in 2020 businesses saw a massive shift to online orders and queries. Providing a personal, omnichannel customer experience and choosing the right technology is key to successfully meeting customer needs. Read Contact Babel’s UK Contact Centre Decision Makers’ Guide 2019-2020 2020-2021 to help guide you through some of the considerations when creating and implementing your CX Strategy.
Contact Babel Full report
Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a reliable, state-of-the-art communications system that would be easy to manage and take productivity to the next level.
Read MoreWorldhotels saved money and ensured a global reach with MiCloud Connect.
Starwood went looking for a better way to handle their communications, and found Mitel.
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