Contact Center

Other Contact Center

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.

MiContact Center Office

MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution

MiContact Center Outbound

Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities.

MiContact Center Campaign Manager

MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

MiContact Center Quality Management

Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

Mitel ACP Contact Center

Still today, customers loose a lot of time when reaching the wrong persons in enterprises.

Mitel Contact Center Agent Dashboard

Experience improved productivity with more up-to-date information at your fingertips than ever before with Mitel Contact Center Agent Dashboard.

Mitel Contact Center Email Alert Service

The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.

Mitel Contact Center Instant Override Message

Take control of your communications solution with easy-to-use instant override messaging.

Mitel Contact Center Interaction Viewer

Easily access and analyze detailed call-by-call information to improve productivity with Mitel Contact Center Interaction Viewer.

Mitel Call Recorder

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording.

Mitel Contact Center Agent Activity Event Feed Web Service

Recommended for: Any Contact Center customer interested in business process integration.

Mitel Emergency Notification

Mitel Emergency Notifications power real-time notifications and communication during critical event situations.

MITEL SKY PORTAL HOME VIEW AND DASHBOARD

Mitel Sky Portal Home View and Dashboard

Mitel Voice Forms IVR

Configurable IVR Application that allows callers to fill out “forms” over the phone.

MiVoice Call Recording and Quality Management

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...

Mitel Outbound Campaign IVR

Customers can easily create Sophisticated Interactive Call Flows.

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Contact Center

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