MiCloud Business

Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.

Key Benefits
Be more productive

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

Deliver better customer service

Integrate MiCloud Business with your contact center to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.

Simple and secure

Enjoy a system that’s simple to use and manage: there are no boxes to install, no software to maintain. You get high reliability, exceptional quality and enterprise-class security through our state-of-the-art cloud.

Is this product right for you?

    • Local phone numbers
    • Unlimited local calling
    • Free/Unlimited long distance calling in the U.S. and Canada
    • Local number portability
    • Mobile twinning
    • Hot desking
    • Corporate auto attendant
    • Automatic transition between day/night routing
    • Customized music on hold
    • Voicemail with email forwarding
    • Hunt/Ring groups
    • Audio conferencing
    • Interoffice 4-digit dialing

    • Localized E911
    • Call transfer
    • Call forwarding
    • Call park
    • Call hold
    • System speed dial
    • User speed dial
    • Direct page
    • Individual record a call
    • Do not disturb
    • Call history
    • Outbound caller ID (name and number)
Access powerful business analytics

Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.


  • MiCollab
  • PC softphone and PC client
  • Web client
  • Contact Center
  • MiCloud Vidyo collaboration
  • MiCloud call accounting
  • MiCloud call recording

Full CRM integration

Capture every customer interaction, increase productivity, reduce response time and build better relationships in minutes when you connect MiCloud Business to your CRM system. This easy-to-install integration allows you to edit information directly from MiCloud Business to ensure records are updated timely and accurately.

Manage your system with ease

Add, move, change, and delete users with Mitel Management Portal’s simple click and drag interface. Easy to learn by anyone in your organization, this tool allows you to reallocate resources to activities that require technical expertise instead of managing small updates to the system.

How it all works

With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

Get more done – from anywhere

Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction.

Interested in purchasing this for your business?

Ready to talk to sales? Contact us.