Mitel Messaging Gateway

Mitel’s Messaging Gateway enables messaging and administration of the wireless devices. The Messaging Gateway can be integrated to enterprise systems or applications to provide staff and mobile workers with access to real-time critical information. The wireless DECT/Wi-Fi devices can generate and receive text and alarm messages that can be distributed to a user, a group of users, or a customer’s messaging application.

Mitel Messaging Gateway

Mitel’s Messaging Gateway enables messaging and administration of the wireless devices. The Messaging Gateway can be integrated to enterprise systems or applications to provide staff and mobile workers with access to real-time critical information. The wireless DECT/Wi-Fi devices can generate and receive text and alarm messages that can be distributed to a user, a group of users, or a customer’s messaging application.

  • Centralized Management

    Managing end-user devices is always a challenge, especially when the devices are non-stationary/mobile. With Mitel’s device management application, administrators have the tools to centrally manage DECT and Wi-Fi handsets, handle and upload software versions, administer personal settings, manage contact data, and back up all portable devices in the system remotely.

  • Enable Mobility for the Healthcare Staff

    The Messaging Gateway is the link between the Mitel communications solution and healthcare systems, which allows healthcare organizations to integrate messages and alarms into their workflow applications to communicate and act in a timely manner for critical events. 

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Benefits of MiVoice Wireless Messaging Gateway

Secure Messaging

The Messaging Gateway enables secure text messaging for IP-DECT and Wi-Fi systems. The service allows cordless devices to send text messages to each other or to a customer’s application. In addition, the NetPage service permits authorized users to send text messages from a web page directly to cordless devices.

Protect Lone and Vulnerable Workers

Alert messages can be generated from the Mitel devices or from a customer application via Messaging Gateway to inform the company about critical events. Important messages can be sent to the individual or to groups of users. The system tracks both delivery and acknowledgment of the alarm messages to ensure that recipients have understood the critical event.

Meet Your Customers Needs

Mitel's IP-DECT solutions enable reliable connections, superior sound, and messaging over different communication networks. Today, the healthcare market and many other industries choose IP-DECT as their main communications solution within their premises. The Messaging Gateway allows customers to integrate with their business applications to provide critical real-time information to their staff.

  • WSM3 and CPDM3

    Mitel provides two Messaging Gateways. The Wireless Services Messaging (WSM3) gateway is supported by the MiVoice Business and MiVoice Office 400 platforms. The Central Portable Device Manager (CPDM3) is supported by MiVoice MX-ONE.

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ADDITIONAL DEVICES

Comparison WSM3 CPDM3
Mitel UC platform support MiVoice Business & MiVoice Office 400 MiVoice MX-ONE
Device management over-the-air
SMS handset to handset
Messaging to groups
PTT (group call) support
PTT (Push-to-Talk)
Configurable alarm handling
Messaging acknowledgment
Web-based tool for sending messages
Management of central phonebook
Fault and activity logging
Messaging protocols ESPA, TAP & Ascom line protocol ESPA, TAP & Ascom line protocol
Support for redundancy
IP-based Open Access Protocol (OAP)
Ascom Unite System integration

Support

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