Fiserv - MiContact Center Business Integration for Screen Pop
Mitel Networks
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Based on the incoming telephone number, this app provides MiContact Center Business agents with a screen pop of the customer's demographics and account data from the Fiserv DNA system.



App Overview

This app provides Financial employees with a screen pop of the caller’s account information once the call is received. Included in the screen pop are the caller’s name, phone number, the phone number they dialed, account numbers, and the last selected account type and balance. Having this information available at time of answer allows the agent to address the caller by name and be aware of their recent transaction history, all of which contribute to a better customer experience.





Benefits of the MiContact Center Business Integration to Fiserv DNA for Screen Pop

Enhance Customer Experience (CX)

Identifies callers and links records from prior interactions so agents can provide quicker and more personalized customer experiences from the Fiserv DNA user interface..

Contain Costs

Reduce interaction handling time by up to 60 seconds so your contact center can handle more interactions with fewer agents and lower costs per call.

Retain Employees

Take the stress off of agents by delivering an immediate screen pop of customer information that allows them to provide efficient, personalized customer care.

Compatibility & System Requirements


Certification

Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.

How to Get

Please contact your Mitel Channel Partner/Reseller

Support

Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.

About

Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.

Website:www.mitel.com
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