Americas
Oceania
Based on the incoming telephone number, this app provides MiContact Center Business agents with a screen pop of the Bank customer's demographics and account data from the Jack Henry Xperience system.
This app provides the bank's agents with a screen pop of the caller’s account information once the call is received. Included in the screen pop are the caller’s name, phone number, the phone number they dialed, the member ID, and the last selected account type and balance. Having this information available at time of answer allows the agent to address the caller by name and be aware of their recent transaction history, all of which contribute to a higher customer experience score.
Benefits of the MiContact Center Business Integration to Jack Henry Xperience
Enhance Customer Experience (CX)
Bank employees have customer information at their fingertips, making for a more personalized customer experience.
Contain Costs
Reducing call handling time by 60 seconds on average means you can handle more calls with fewer agents.
Employee Retention
Take the stress off of agents by delivering an immediate screen pop of customer information allowing them to provide efficient, personalized service.
Partner Version | Mitel Product | Mitel Version | Technical Documents |
---|---|---|---|
Jack Henry SymXchange 2019 or later | MiContact Center Business | 9.x | N/A |
Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.
Please contact your Mitel Channel Partner/Reseller
Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.
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