Phone Systems and Communications Solutions for Banks

With competition heating up, banks are constantly looking for innovative ways to keep existing customers happy and employees engaged. Mitel Financial Services Solutions provide the communications, collaboration, and CX applications that help deliver great customer and employee experiences.
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Communications Technology that Helps You Compete

 
 

Competition is driving the demand for innovative solutions that keep existing customers loyal while establishing new business. To differentiate yourself from the competition, you need to offer personalized customer care that is secure, reliable, and efficient across all your customer banking channels.



Transform Your Bank into a “Customer-First” Culture

Metrics that Matter

Mitel Financial Services Solutions help you increase First-Contact Resolution (FCR), reduce customer churn, elevate customer satisfaction (CSAT), and improve Net Promoter Scores (NPS) by equipping every employee with the tools they need to deliver exceptional customer service.

Reliable and Secure

Your customers expect to transact with you in a safe and reliable way. Mitel’s communications platforms, collaboration, and contact center applications can be deployed in your branch office, data center, private cloud, or the public cloud as a dedicated instance to deliver the optimal mix of security and reliability.

Extensible Solutions

You need your communications, collaboration, and contact center platforms to easily extend into your front-office and back-office FinTech stack. Mitel’s open APIs and Developer Program provide unparalleled extensibility, allowing you to differentiate your customer experience with integrated, customizable solutions.

Secure, Extensible, and Customer Focused

Our team is ready to help you find the solution that’s right for you.

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Banks Trust Mitel Financial Services Solutions

  • Empower Customers and Employees

    Introduce customers to new products and services quickly with Mitel’s AI-powered self-service chat/voice bots and agent assistants. Streamline onboarding and new account opening with Mitel CRM Web Connectors and custom agent and employee desktops that automate business processes.

  • Retain Top Talent

    Navigate the competitive labor market by allowing, management, sales, and administrative staff to work from any location on any device (mobile phone, IP-DECT, Desk Phones, or Soft Phones) for high productivity and employee satisfaction. Easily find and connect with colleagues and partners and collaborate with them (whether at home or in the office) in real-time over phone, messaging, or video.
Helpful Resources
Infographic
Measure the Moments

A guide to maximizing metrics in the modern contact center. This infographic addresses the metrics call centers and contact centers should use to evolve and stay competitive in today's customer experience landscape.

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Case Study
Whitney National Bank

Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.

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White Paper
Power An Intelligent Digital Customer Experience In The Financial Services Sector

Using data analytics as a means of unlocking valuable customer information is a huge opportunity for financial services businesses in particular, allowing them to exceed customer expectations.

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Our team is ready to help you find the solution that’s right for you. Are you ready to talk?

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