Phone Systems & Communications Solutions for Retail Stores, Shops, Restaurants & More

Each retailer is unique, but they all face the same challenges: cost control, inventory management, self-service growth, e-commerce. They need to find solutions that fit their business models and activities.

WE UNDERSTAND THE CHALLENGES

STORES BECOME AUTONOMOUS

Manage opening hours, change the greeting, control call handling...Give your store managers the power to customize their omnichannel communication in an intuitive way.
PROVIDE AN OPTIMAL CUSTOMER EXPERIENCE

Understanding and building the customer journey is not an exact science. Mitel makes it easy for you to deliver customer experiences that meet individual needs and expectations by leveraging all communication channels.
A TEAM DEDICATED TO CUSTOMERS

Informing, advising, convincing, delivering, cashing, helping: all the stages of sales require responsiveness and cooperation from all your employees, from the sales team to the back office. Because your teams are at the center of the sales process, give them the means to collaborate efficiently.
THE WORKPLACE IS MOBILE

Mobility in stores, in stockrooms or logistics areas, mobility outside your sites, ability to telecommute. Whether they are salespeople, advisors, store or department managers, in charge of after-sales service or logistics, give your employees the freedom to carry out their mission, including when they travel.

Find the right solution for your business

WE HAVE THE RIGHT SOLUTIONS FOR YOUR NEEDS

MICOLLAB

Mitel MiCollab is a fast, secure enterprise collaboration solution for wherever you are, whenever you need it.
LEARN MORE

MiCONTACT CENTER BUSINESS

The enterprise-class omnichannel customer experience management platform designed for customer-centric businesses.
LEARN MORE

WHY CUSTOMERS LOVE US

"AllSaints now has a fully resilient and scalable Mitel UCaaS which provides a single experience across all 27 countries and 232 stores. The move to the cloud has provided enhanced stability and reliability, with global functionality. "

Andy Dean

Technical Operations Manager, AllSaints

"I would definitely recommend Mitel. They’ve been committed to our success in the cloud and a great partner to work with from the very beginning."

Laurent Gaertner

Director of Global Network and Hosting, Carlsberg Breweries

"Because the Mitel system is so straightforward, we only need one person to manage the phone system rather than one for each location. As a result, we’re simply spending less and getting more."

Judy Serra

Controller and Assistant General Manager, Headquarter Toyota

"We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."

Samy Ouharzoune

Unified Systems and Communications Engineer, Econom

Infographic

Raising the Value of Retail Communications

Retailers deliver a consistent, stellar customer experience at every touchpoint with communications technology tailored to their specific workflow and needs.

Ebooks and Guides

Seeking Mobility

Is your business ready for mobile communications? Use this checklist to determine if mobile communications are a good fit for your small to medium business.

White Paper

Customer Experience Challenges in Pandemic Times

Download new research to get a glimpse into the consumer perceptions of how well organizations are meeting their expectations around CX and learn why keeping the status quo isn’t an option for contact centers.

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Phone Systems & Communications Solutions for Retail Stores, Shops, Restaurants & More

WE UNDERSTAND THE CHALLENGES

STORES BECOME AUTONOMOUS

PROVIDE AN OPTIMAL CUSTOMER EXPERIENCE

A TEAM DEDICATED TO CUSTOMERS

THE WORKPLACE IS MOBILE

Find the right solution for your business

WE HAVE THE RIGHT SOLUTIONS FOR YOUR NEEDS

MICOLLAB

MiCONTACT CENTER BUSINESS

WHY CUSTOMERS LOVE US

SIMILAR RESOURCES

Raising the Value of Retail Communications

Seeking Mobility

Customer Experience Challenges in Pandemic Times

READY TO TRANSFORM YOUR CUSTOMER EXPERIENCE?

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