Anything Telephones and Data (AT&D) is a Perth based systems integration firm, specialising in voice and unified communications solutions. Before joining Mitel’s program in January 2006, AT&D primarily sold traditional key system phone solutions. AT&D is currently the only Mitel Platinum Solution Provider with a direct presence in the rapidly expanding Perth market.
“In the space of two years, our partnership with Mitel has transformed our business. It has more than doubled in size, and shifted dramatically from offering simple key systems to offering complete unified communications and contact centre solutions,” said Lyndon Croot, general manager, AT&D “We believe that traditional TDM voice systems are rapidly becoming a technology dead end and that the entire market will completely shift to more advanced VoIP based systems over the next two to three years.”
Croot continued, “We particularly like the fact that Mitel is producing future proof technologies, with an emphasis on solutions that improve businesses productivity and customer service. It is a completely different world selling and supporting these business solutions, compared to selling traditional voice products.”
Mitel’s Solution Provider program puts a heavy emphasis on service delivery, and training for sales and technical staff. A range of self-paced online training courses are offered at no cost to all Mitel partners, in addition to class room based courses. Program certification is recorded on an individual basis and follows the career of individuals
Croot commented further, “The training resources that Mitel offer here in Australia are comprehensive and have made it easier for us to offer a fantastic service to our clients. The ability to do training via self-paced courses meant we didn’t face the disruption and extra expense of sending key team members away for long periods to attend courses.”
Gwilym Funnell, Mitel Australia country manager commented, “Unified communications solutions are a fantastic opportunity for systems’ integration firms to grow their services revenue. Mitel’s state of the art training programs make it simple for any systems integrator to quickly gain the necessary skills to profit from this rapidly growing opportunity.”
Mitel’s Solution Provider program is a 100 percent skills-based program, designed to ensure that end users receive consistently high quality service and support by solution providers. The various levels of accreditation are Mitel Silver Solution Provider, Mitel Gold Solution Provider and Mitel Platinum Solution Provider.
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media