Mitel Announces Multi-Instance Communications Director

February 04, 2010

Mitel Announces Multi-Instance Communications Director

Mitel Announces Multi-Instance Communications Director

Provides scalable, flexible communications for enterprises and service providers

Mitelunified communicationsMitel Multi-Instance Communications Director

MICD delivers multiple instances of the award-winning Mitel Communications Director call control software available on industry-standard servers. Enterprises can reduce costs and greatly simplify management by delivering centralized IP communications for large numbers of users and locations, while maintaining the flexibility of a distinct PBX for each customer. Using MICD, service providers can deliver cloud-based, enterprise-class unified communications services to their small and medium-size business customers.

"Besides a saving of 25 percent in total cost of ownership, the flexibility we receive with the multi-tenanting capabilities of MICD will allow us to manage all of our 120 car dealerships from a centralized location, while still providing each dealership with a unique PBX and communications feature set. No other communications provider offers that," says Wouter Engbers ICT manager from The Stern Groep, the largest auto retail company in the Netherlands.

The scalability of MICD provides organizations with the flexibility to easily accommodate more users or customers without adding servers or losing features. MICD delivers efficiencies that can directly reduce costs for enterprises and improve margins for service providers. These efficiencies include simplified solution and customer management, server and real estate consolidation, power savings, and consolidated trunking across sites or customers.

"By providing multiple PBX instances with common management on industry standard servers, MICD is the ideal solution for both enterprises and service providers wanting to deploy communications in the cloud," says Elka Popova, North American program director, unified communications, Frost & Sullivan. "It provides a real strategic advantage to organizations because it greatly improves the flexibility and speed of deployment of centralized, enterprise-class IP telephony."

MICD accommodates rich integrated unified communications (UC) feature set, including Mitel Unified Communicator® (UC) Express, Mitel Dynamic Extension, embedded conferencing, and embedded voicemail with standard unified messaging and can easily be complemented with other Mitel UC applications.

"With the announcement of MICD, Mitel is the first and only vendor to offer a software-based communication services platform that enables organizations to deliver enterprise-class unified communications in the cloud," says Ron Wellard, executive vice-president of product development and operations, Mitel. 'Now organizations can manage voice like any other application in their data center and still maintain the rich feature set delivered by Mitel call control software."

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.

Contact Information

Mitel Public Relations

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