Mitel Launches Mobile Voice and Data Service

January 19, 2010

Mitel Launches Mobile Voice and Data Service

Mitel Launches Mobile Voice and Data Service

New wireless offering brings Mitel Mobile service to business customers

MitelMitel MobileMitel'sunified communications and collaboration

Businesses can now upgrade from traditional wireless carrier voice and data services with Mitel Mobile service. While Mitel has long provided a broad solution set, including wireline network services, to its customers, wireless services were typically contracted separately—until now. By offering wireless network services on a single bill from one service provider, Mitel lets businesses take control of their wireless service expenditures and provide a single point of accountability for customer care and support, which is integrated with proven, industry leading, communications platforms. Additionally, by leveraging the features within their proven, industry-leading communications platforms, Mitel Communications Director (MCD) and Mitel Multi-Instance Communications Director (MICD), enable voice and UCC features to be managed like data applications on a corporate server.

Customers taking advantage of Mitel Mobile will receive similar coverage and benefits associated with any major wireless network services provider, with comparable service level agreements and device options, along with enterprise-wide bundling with wireline access and UCC features. This includes integration with employees' desktop phones or local voice services. In addition, employees across the organization will be able to share wireless minutes. The network will cover up to 275 million users in North America and support wireless handsets, smartphones, and wireless data cards as well as the provision for wireless backup of traditional wireline connectivity, providing for increased redundancy and business continuity.

"Bundled communications services are popular for a reason," says Jon Brinton, president of Mitel NetSolutions. "These bundles enable companies to simplify their support, consolidate their billing, and most importantly, advance toward the full integration of their wireline and wireless networks in order to improve their effectiveness and employee productivity. With Mitel Mobile, our customers are able to combine Mitel's award-winning solutions with outstanding service, while receiving the same capabilities provided by a traditional carrier at a lower cost of ownership. Reducing operating expenses and improving reliability are of equal concern for businesses today, and Mitel Mobile provides the savings, reliability, and flexibility crucial to an enterprise network."

Mitel Mobile is uniquely positioned to meet the needs of enterprise customers, by providing reliable network availability and performance alongside industry-leading wireless devices and data cards. 

"To effectively compete in the enterprise market today, providers need to offer what is becoming the 'enterprise triple-play' - wireline, wireless and internet services with full integration," said Mike Sapien, Principal Analyst for Ovum, global analyst & consulting firm. "Mitel is offering one very strong example of this with unified communications and IPT integration. This offering combines one-stop shopping and looks to expand their enterprise telephony platform with services and benefits of a wireless network—meaning that companies using this network in conjunction with additional, tailored Mitel offerings will be equipped to meet the changing needs of their businesses. I expect to see some unique combinations and enhancements within this service offering that should address their future needs as well."

This service is only available in the United States. For more information, please visit

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on LinkedIn and Twitter @Mitel.

Contact Information

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