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Industry Experts

A collection of industry leaders' thoughts, interviews, podcasts, live streams, and webinars on Mitel and industry-related topics like remote working and customer experience. 

Health and Security (During a Pandemic) - The Peggy Smedley Show

In this 15-minute podcast episode, Peggy Smedley tackles two issues everyone is thinking about at the onset of the pandemic: health and security.

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Mona Abou-Sayed of Mitel: Pandemic Created More Empathy for Remote Workers (Interview) - Small Business Trends

Mitel's Mona Abou-Sayed offers her thoughts on how COVID-19 led companies to have more empathy for remote workers in this podcast. 

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Seven Steps To Become A High-Growth Individual - The Future Organization

Most of us have had our lives disrupted by the current pandemic in some way. It might feel like you have little to no control over what is happening, but as best-selling author Whitney Johnson shares, "if we're going to manage the disruption, we need to disrupt ourselves." Watch her interview with Jacob Morgan of The Future Organization. 

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LinkedIn Live Conversation On Remote Work Featuring Mitel's Mona Abou-Sayed - Brent Leary

Brent Leary speaks with SMB Group, Inc.'s Laurie McCabe and Mitel's Mona Abou-Sayed on the role culture and collaboration will play in the post COVID-19 business world in this LinkedIn Live conversation. 

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CIO Playbook: IT Response at the Texas Rangers with Mitel - CXOTalk

The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. At the Texas Rangers baseball team, this transformation took place overnight.

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Importance of Insights on Data - The Peggy Smedley Show

Peggy and Laurent Soubielle, IoT agency North America director, Sigfox, talk about how having the insights on data are critical today. He says it is not hardware; it is not about technology; it is completely about the data.

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Building a Customer Engagement Strategy That Lasts with Mitel's Lou Galagher - Amazing Business Radio with Shep Hyken

Shep Hyken interviews Lou Gallagher, Consumer Engagement Specialist at Mitel. They discuss strategies for improving customer service, interaction, engagement and experience. 

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Amaze Your Customer - Shep Hyken

Hear from a panel of industry experts as they weigh in on the power of today's virtual customer experience in a live stream featuring Shep Hyken, customer service and experience expert; Tim Petty, Vice President of Sales and Marketing at TCS; and David Shepard, Internal Communications Systems Manager at ATN International, Inc..

Watch the livestream > 


Your Customers Don't Want A Sales Pitch - They Want Solutions - Forbes

Seph Hyken reflects on a conversation he had with Lou Gallagher, a Consumer Engagement Specialist at Mitel, in an article written for Forbes magazine. 

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5 Leadership Communication Tips for a Digitally Mediated Working World - Practical CX

Stephanie Thum explores the techniques that leaders should have when they cannot be physically co-present with employees during a time in which remote work is changing business expectations. 

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3 Ways to Avoid Operational Meltdowns with Your Virtual Team - Practical CX

Today, as leaders, employees, and customers become more physically distant from one another it can be exceedingly difficult to see operational meltdowns coming. Avoiding them means you might have to refine some aspects of your leadership style. Stephanie Thum explores three ideas in her blog post for Practical CX.

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Ensuring Connections - The Peggy Smedley Show

In this 16-minute podcast interview, Peggy Smedley chats with Dave Silke, Chief Marketing Officer at Mitel, about relying on technology and remote working during the pandemic. 

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Creating A New Customer Experience - ConnectedWorld

Peggy Smedley (of The Peggy Smedley Show) and Dave Silke, Chief Marketing Officer at Mitel, talk about relying on technology and remote working during the pandemic. ConnectedWorld provides the transcript for an excerpt of the podcast.

Read the transcript >


Mitel's The Now of Work (Germany) - Frank Thelen, CEO of Freigeist

Frank Thelen, CEO of Freigeist, shares the German-language version of Mitel's interactive The Now of Work asset on Twitter and LinkedIn.

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