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Internet of Things (IoT) and Machine to Machine (M2M) Meets Communications & Collaboration

Artificial intelligence is rapidly being adopted by businesses everywhere. Using this powerful technology should revolutionize the way you do business, not create disconnect between machines and people. By integrating Internet of Things (IoT) and Machine-to-Machine (M2M) solutions with communications and collaboration software, it doesn’t have to. Improving communication across devices, platforms and people so you can work smarter, not harder, is what we do best.

Improve efficiency
Automate workflow initiation to generate better leads and save your employees time.
Gather more data
When machines do the heavy lifting, you get more accurate information faster than ever.
Elevate the customer experience
Know your customers better so you can serve them better.

Learn how to get started with IoT in the enterprise

what iot means for you

IoT connects machines to give them a voice and put them to work, whether that’s tracking the allocation of resources to identify wastefulness or streamlining workflow so your employees can focus on high-value interactions with customers. Put your money and time to better use, measure things you couldn’t measure before and transform the customer experience, all with IoT technology.

better for your customers
Instead of waiting for your repeat customers to reach out to you, identify their problems before they do by leveraging machine-to-machine communications.

For example, when a large pest control company placed IoT pheromone sensors in their customers’ grain silos that communicated with a contact center when it detected mouse pheromones, they were able to identify a new mouse infestation at the silos and dispatch a pest control specialist before their customer even realized there was an issue. Their IoT technology helped them provide an improved customer experience while also eliminating wasted trips to the silos for routine checks.
better for your employees
The timeline of the research and development phase can be long. Examining customer complaints, aggregating data, testing ideas and creating effective plans can become messy and ineffective.

IoT collaboration allows for real-time monitoring of customers’ feedback, automatic analysis and instant delivery of that analysis straight to your product team. This dramatically speeds up product improvements and new offerings, saving your employees time and effort while also minimizing human error.
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