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There are few places where the customer experience (the guest experience) is more critical than in hotels and hospitality businesses. We’re happy to present future visions, but today we thought you’d like something more immediate and actionable. So here are six concrete examples of real-life hotels and hospitality businesses that have used communications and collaboration technology to make tangible improvements to their guest experiences and operations.
Hyatt Hotels
Hyatt Hotels needed a way to communicate with that fit the speed and mobility required to be a world-class hospitality brand. They needed to ensure it was easy-to-use, highly reliable, enhanced employee mobility and reachability—and do it all while keeping costs in line.
Watch Hyatt Explain How They Enhanced Operations Across A Continent >
Peninsula Hot Springs
Peninsula Hot Springs is an award-winning geothermal hot springs and day spa located on the stunning Mornington Peninsula, 70km southeast of Melbourne, Australia. The company was being weighed down by an unreliable, on-site phone system that didn’t integrate with its communications stack. With staff edging 350 and vastly more diverse business and service offerings, it needed a cloud solution that unified all its communications into one system behind a single pane of glass.
Find Out How Peninsula Hot Springs Gave Their Staff What They Needed To Focus On More Meaningful Interactions With Customers >
Firmdale Hotels
Firmdale Hotels needed a management and monitoring tool that would assist the IT department in maintaining round-the-clock reliability to complement their existing Mitel communications infrastructure. Uptime is critically essential in the hotel industry, and with devices and applications spread across multiple locations, Firmdale Hotels wanted greater control over this infrastructure.
Find Out How Firmdale Hotels Got Greater Insight And Control >
Red Funnel Ferries (Video)
From a communication perspective, Red Funnel Ferries was looking to enhance their customers' experience and move from voice-only reactive to omnichannel proactive. They wanted to meet customers on the new communications channels they were using, like social media, and at the same time increase their employee productivity.
Watch Red Funnel Ferries Explain How They Transformed Their Customer Experience >
The Dixon Hotel
As a new four-star hotel in a historic London building, The Dixon Hotel needed a modern communications system that would exceed guests' high expectations. And, with the hotel's grand opening just two weeks away, deployment had to be streamlined and fast.
Discover How The Dixon Hotel Experienced Grand-Opening Success In Just Two Weeks >
Mint Hotels
Mint pushes the boundaries with pioneering concepts in technology and design. In 2007, the Mint hotel group received the “Technology Award” at the European Hotel Design Awards for its Manchester hotel, which set an industry benchmark. To remain at the forefront of the latest technology, Mint Hotels needed an advanced communications solution to enhance the guest experience, improve customer service and optimize productivity and costs.
