The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience

TOPICS
Latest Posts
How to Set the Gold Standard for a Contactless Guest Experience
Industries, Customer Experience | January 23, 2023

Contactless transactions are the new gold standard in hospitality. Discover how to upgrade your guests’ contactless experience with unified communications.

The Top 4 Reasons Hotels Should Invest in the Guest Experience Now
Industries, Customer Experience | January 17, 2023

Hotels must prioritize the guest experience more than ever. Here’s why and how communications technology can help.

8 Business Communications Resolutions for a Successful 2023
Communications & Collaboration, Customer Experience, Remote & Hybrid Working | January 10, 2023

Effective business communications will be essential for success in 2023. Check out our list of resolutions to make sure your business thrives.

7 Steps to Smarter Scheduling Call Centers
Customer Experience | January 04, 2023

To provide the flexibility contact center agents want and the cost-effective operations business leaders expect, lean on workforce management technology to make agent scheduling simple.

Phone Greeting Best Practices: Understanding the Basics
Customer Experience | October 03, 2022

Follow these basic principles and best practices for your phone greetings so you can design, script, and record with confidence.

4 ways call analytics improves remote working and customer experience
Customer Experience, Remote & Hybrid Working | August 09, 2022

In this guest blog, Tollring shares four ways business analytics' actionable insights improves your organizations remote working and customer experiences.

Weather the Retail Storm with the 3 E’s of Employee Experience
Industries, Customer Experience | August 08, 2022

A perfect storm of challenges has struck workers in the retail industry. Learn how to navigate to clear skies with these tips for improving your organization’s EX and CX.

Life With RingCentral MVP: A Great Experience for Employees and Customers
Cloud Migration, Customer Experience | July 20, 2022

The right communications tools are key to delivering the great EX and CX that will help your business meet new demands and rise above the competition. RingCentral Message Video Phone (MVPSM) is one of those tools.

6 Hospitality Technology Case Studies You Should See
Customer Experience, Industries | July 13, 2022

Check out these 6 concrete examples of real-life hotels and hospitality businesses that have improved their guest experiences and operations.

What Customers Told Us: Mitel User Group Virtual Event
Customer Experience | June 22, 2022

We are fresh from our sixth annual virtual event, where Mitel leaders and subject matter experts shared the latest updates with the end-user audience.

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