The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience

TOPICS
Latest Posts
9 Tips for Creating Omnichannel Financial Experiences Customers Can Bank On
Industries, Customer Experience | May 30, 2023

In fintech, financial institutions need to stand out with exceptional customer experiences. Learn how to optimize your CX with these nine tips.

On-Hold Messages 101: How to Create a Great On-Hold Experience
Customer Experience | April 24, 2023

Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that reduce hang-ups, increase revenue, and enhance your brand.

Meet AI: Your New Virtual Contact Center Assistant
Customer Experience, Productivity & Efficiency | April 11, 2023

AI assists the contact center today with training, conducting advanced analytics, and simplifying routine tasks. Find out how.

Mitel User Group Celebrates 10K Member Milestone
Customer Experience | March 07, 2023

Global Mitel User Group Director Bob Baddeley and Mitel EVP and CSO Graham Bevington discussed the group's 10,000-member milestone in this fireside chat.

Build a Stronger CX Strategy: The Top 3 EX Tips Every Business Needs
Customer Experience | February 27, 2023

Have you thought about how the employee experience can impact customer satisfaction and your bottom line? If not, it’s time to re-evaluate.

3 Ways Successful Businesses are Boosting Customer and Employee Loyalty
Customer Experience | February 21, 2023

Customers and employees seek digital interactions that provide context, collaboration, and control. Learn why and how to deliver all three.

Why Do Contact Centers Still Prefer On-Prem?
Customer Experience, Expert Insights, Product News | February 15, 2023

Why do some contact centers still prefer on-prem to the cloud? Robin Gareiss, CEO of Metrigy, explains that reliability, security, control, and cost are the top drivers.

How to Improve the Healthcare Patient Experience
Customer Experience | February 09, 2023

The healthcare experience can be stressful for patients and providers, but unified communications solutions can improve satisfaction and efficiency for everyone.

Experts Reveal Customer Experience Trends For 2023
Customer Experience, Expert Insights | February 08, 2023

Mitel UKISA Country Sales Director, Nick Riggott, chatted with expert Dan Gingiss about current trends in CX and how business owners can improve CX now and prepare for what comes next.

Top 3 Ways to Build Trust with Digital-First Consumers
Customer Experience | February 07, 2023

Before businesses can create an engaging experience with the modern, digital-first consumer, you need to earn their trust. Learn how with our three tips.

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