The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience

TOPICS
Latest Posts
Phone Greeting Best Practices: Understanding the Basics
Customer Experience | October 03, 2022

Follow these basic principles and best practices for your phone greetings so you can design, script, and record with confidence.

4 ways call analytics improves remote working and customer experience
Customer Experience, Remote & Hybrid Working | August 09, 2022

In this guest blog, Tollring shares four ways business analytics' actionable insights improves your organizations remote working and customer experiences.

Weather the Retail Storm with the 3 E’s of Employee Experience
Industries, Customer Experience | August 08, 2022

A perfect storm of challenges has struck workers in the retail industry. Learn how to navigate to clear skies with these tips for improving your organization’s EX and CX.

Life With RingCentral MVP: A Great Experience for Employees and Customers
Cloud Migration, Customer Experience | July 20, 2022

The right communications tools are key to delivering the great EX and CX that will help your business meet new demands and rise above the competition. RingCentral Message Video Phone (MVPSM) is one of those tools.

6 Hospitality Technology Case Studies You Should See
Customer Experience, Industries | July 13, 2022

Check out these 6 concrete examples of real-life hotels and hospitality businesses that have improved their guest experiences and operations.

What Customers Told Us: Mitel User Group Virtual Event
Customer Experience | June 22, 2022

We are fresh from our sixth annual virtual event, where Mitel leaders and subject matter experts shared the latest updates with the end-user audience.

Contact Center 101: Understanding the Basics
Customer Experience | June 02, 2022

Contact centers don't have to be confusing. In this blog post we break down the contact center basics so it's easy to understand for everyone.

CX Tales: When Customer Service Goes to the Dogs – and How to Prevent It
Customer Experience | May 23, 2022

Businesses should put themselves in the shoes of the customers they serve, and a good way to do this is to see what happens when their customer service goes to the dogs.

What is the Mitel User Group?
Partners, Customer Experience | May 12, 2022

What is the Mitel User Group (MUG) and what can it offer Mitel users, partners, and employees? Global MUG President Bob Baddeley shares in this podcast episode.

CX Tales: How to Stop Bad Experiences from Hurting Good Customers
Customer Experience | May 03, 2022

Poor customer experiences are usually the result of poor communications processes. Mitel's CX solution can help elevate your customer experience game.

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