Mitel Blog | Customer Experience

Latest Posts

Why loyalty hinges on stellar customer experiences

Customer Experience, Remote & Hybrid Working | October 24, 2021

In this new, more competitive environment, an organization's ability to foster customer loyalty will determine its future.

CX as the Currency for Success

Customer Experience | September 08, 2021

Customer experience is evolving. Gone are the days where CX was the task of a small few and only prioritized the experiences of end customers. In this episode we discuss the importance of a CX strategy that hits every level of a company and meets company needs on a human level.

How Great Communications Lead to Great Customer Experiences

Communications & Collaboration, Customer Experience, Application Integrations | July 26, 2021

Delivering a great customer experience is a team sport, and your employees all need the ability participate. Find out how modern collaboration tools help ensure positive outcomes for your customers.

4 Ways Financial Services Can Get More Daring in CX

Customer Experience, Digital Transformation, Industries | July 21, 2021

Digital disruption has driven many businesses to seek new ways to remain relevant and competitive. This is how today's financial services organizations are using the cloud to realize new opportunities and create a winning CX.

3 Reasons You Can’t Afford to Let Your Communications System Fall Behind

Customer Experience, Digital Transformation | July 12, 2021

Your business communications system is the lifeblood of your organization and sits at the heart of every strategy and tactic you employ to stay ahead of the competition. If you don’t keep this vital business system in peak condition, you’re far more likely to fall behind. Here’s how you can stay ahead of the curve.

Worst Customer Experience Mistakes in a Hybrid World―and How to Fix Them

Customer Experience, Remote & Hybrid Working | May 19, 2021

There are three big mistakes businesses can make in creating a hybrid customer experience. Find out the fix for each one.

The Now of Work: Employee Experience & Customer Experience with Shep Hyken

Remote & Hybrid Working, Customer Experience, Expert Insights | April 28, 2021

Employee experience and customer experience are closely related. Shep Hyken explores how to boost them both in remote and hybrid workforces.

How Can Retailers Offer a Multidimensional Customer Experience with a Hybrid Workforce?

Customer Experience, Remote & Hybrid Working, Industries | April 20, 2021

Boosting your customer experience is about being open to cultural trends and new technology. Here's how retailers can offer a multidimensional customer experience by tapping into the hybrid workforce model.