Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.
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Mitel partners, ASC, Noetica and Red Box, talk about all things CX including what they’ve seen in the marketplace, what they’re doing about it and which steps will ensure you make a good impact on your customers.
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Discover the difference between omnichannel and multichannel, and why an omnichannel approach is right for your business, including technology tips.
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Artificial intelligence (AI) will improve everyday life in many ways, but it has great and as yet untapped potential to disrupt the customer experience.
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Artificial intelligence (AI) is the secret to optimizing your customer experience in the highly competitive digital age. Here is how to make it work for your business.
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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.
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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.
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Shameem Smillie of Mitel weighs in on how businesses can win bigger efficiency gains and boost their customer experience using omnichannel capabilities.
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Consumers rely on their mobile devices for everything, providing valuable information about their buying habits that can be leveraged to offer a better customer experience and increased profits, but only when that information is contextualized and used strategically.
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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here is how to get started.
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