Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
The hybrid learning environment means building an entirely new experience for students at post-secondary institutions. This Making Connections Podcast episode explores how Middlesex University has been making it work.
ReadOne year has accelerated the expectations for customer experience into something more immediate, more available. In this Twitter #MitelChats, experts discuss the impact on the global marketplace.
ReadNow more than ever, retailers must offer customers a personalized and efficient online shopping experience―or lose out on critical holiday sales.
ReadMore businesses are choosing to use chatbots to help them operate at scale while at a distance. Find out what their customers are getting out of it.
ReadAfter six months of working from home, the voices of Mitel have learned a thing or two about how to make it easier.
ReadThe future success or failure of retail is now dependent on how each individual business adapts to the drastic shift to online shopping.
ReadCharities are facing greater challenges than ever before. In this episode of the Making Connections podcast we get candid with Minnie's Food Pantry to better understand the struggles and solutions.
ReadIn its crowning moment, how do the newly-crowned Premier League champions connect with fans while social distancing? In this podcast episode, we sit down with Liverpool FC to find out.
ReadA recap of a recent #MitelChats session with Mitel experts discussing technology in healthcare during the COVID-19 pandemic.
ReadCOVID-19 has changed what constitutes a "good" customer experience. Mitel experts discuss how, and what you can do about it.
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