Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
More businesses are choosing to use chatbots to help them operate at scale while at a distance. Find out what their customers are getting out of it.
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After six months of working from home, the voices of Mitel have learned a thing or two about how to make it easier.
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The future success or failure of retail is now dependent on how each individual business adapts to the drastic shift to online shopping.
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Charities are facing greater challenges than ever before. In this episode of the Making Connections podcast we get candid with Minnie's Food Pantry to better understand the struggles and solutions.
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In its crowning moment, how do the newly-crowned Premier League champions connect with fans while social distancing? In this podcast episode, we sit down with Liverpool FC to find out.
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A recap of a recent #MitelChats session with Mitel experts discussing technology in healthcare during the COVID-19 pandemic.
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COVID-19 has changed what constitutes a "good" customer experience. Mitel experts discuss how, and what you can do about it.
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Simple, streamlined communications is creating the winning experience for customers and employees. Find out why UC&C is the answer.
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Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2020, we have identified nine of the most influential trends affecting centers so far.
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Stay on top of the latest cloud contact center trends to keep your business competitive and ready to deliver a stellar customer experience.
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