Latest Posts

Topic: Digital Transformation

March 26, 2025

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

Business Phones

March 24, 2025

Are Desk Phones Still Relevant in Today’s Communication Ecosystem?

As soft clients and mobile phones move in as the primary communication experiences in organizations, does the desk phone still have a place?

Enterprise Communications

March 18, 2025

Communication Solution Choice: Aligning UC with Enterprise Goals

The success of a hybrid communications landscape approach can hinge on the solution choice. Whether core, advanced, or mission-critical, align your infrastructure to your desired outcomes.

Digital Transformation

March 10, 2025

Beyond the Call: Unlocking Intelligence in Every Interaction with AI

AI-assisted call intelligence helps organizations gain insights, streamline operations, and improve decisions. See how it can help enhance the value of conversations.

Customer Experience

February 26, 2025

Automated Quality Management Boosts Service Quality & Customer Satisfaction

Boost service quality and customer satisfaction with AI-driven automated quality management. Save time, ensure consistent evaluations, and enhance customer experience.

Digital Transformation

January 28, 2025

Defining Future Uses for Generative AI in Business Communications

Discover how generative AI transforms organization communications through automation, personalization, and compliance, setting the stage for future innovation.

Culture

January 27, 2025

Gen Z, Gen Alpha, and Gen AI: Meet the New Workforce

Prepare for the future of work with insights into Generation Z and Alpha's impact, tech-savvy expectations, and the role of AI in unified communications. 

Industries

January 16, 2025

Expanding Mitel’s Hybrid Cloud Communications Integrations: 2025 Technology Partner Highlights

Discover Mitel's 2025 hybrid cloud innovations, featuring new healthcare, finance, and hospitality integrations to boost productivity and streamline workflows of frontline workers.

Customer Success

January 13, 2025

How NHS Grampian Employs Mitel Performance Analytics to Ensure Critical Healthcare

Discover how NHS Grampian uses Mitel Performance Analytics to enhance IT management and ensure reliable, critical healthcare communications.

Customer Experience

January 07, 2025

The Vital Role of Hybrid Unified Communications in Healthcare Organizations

Today’s hybrid unified communications (UC) platforms allow healthcare organizations to optimize their infrastructure and investments while maintaining data security. Learn more in Mitel CTO Luiz Domingos' HIT Consultant article.

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