Latest Posts

Topic: Productivity & Efficiency

October 14, 2024

Bringing AI Into the Contact Centre

Explore how AI transforms contact centres with tools like chatbots and agent assistants, boosting customer satisfaction, and enhancing efficiency. Originally published in Comms Business.

Productivity & Efficiency

April 15, 2024

Hard Skills vs. Soft Skills: The Key to Building High-Performing Teams

Discover why soft skills are becoming increasingly essential in the workplace and how prioritizing them alongside hard skills can lead to better team outcomes. 

Remote & Hybrid Working

April 03, 2024

Beat Work from Home Burnout: Tips and Strategies for Balance

Are you facing work from home burnout? Learn to recognize the signs of Zoom fatigue and take action with our effective methods for a healthier remote work balance.

Productivity & Efficiency

April 01, 2024

Mastering Work-Life Harmony: Strategies for Balance

Is work-life balance a myth or reality for you? Learn how setting boundaries and embracing remote work tools can lead to personal and professional fulfillment.

Industries

December 04, 2023

Improving Connected Healthcare with the Internet of Medical Things

The future of healthcare is connected. Learn how the growing Internet of Medical Things (IoMT) makes quality care more accessible and efficient. 

Productivity & Efficiency

November 20, 2023

Why Mitel in Healthcare

A positive patient and employee experience is critical for success in the healthcare industry. Focus on people, not processes, with Mitel. 

Productivity & Efficiency

October 23, 2023

How To Empower Education IT Teams with User Performance Monitoring

Discover eight challenges IT teams face in hybrid-learning environments and how monitoring solutions helped UMass Boston proactively detect and resolve performance issues.

Productivity & Efficiency

October 16, 2023

Improve the Healthcare Professional Experience and Reduce Burnout with these 7 Steps

Healthcare workers are exhausted and overworked. Improve staff experience and patient outcomes by streamlining operations with AI and automation. 

Productivity & Efficiency

May 02, 2023

The Workplace Evolution of the Electronic Office

Technology has dramatically changed the way we work. Learn how the right communication system can improve business productivity.

Customer Experience

April 11, 2023

Meet AI: Your New Virtual Contact Center Assistant

AI assists the contact center today with training, conducting advanced analytics, and simplifying routine tasks. Find out how.

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