This is Part 3 in our series looking at trends that threaten to disrupt enterprise operations. Part 1 analyzed the impact of the collision of higher customer expectations with emerging hybrid work environments. Part 2 focused on how enterprises can navigate increasing and changing global data security and privacy legislation.

Reliance on communications technology is a double-edged sword. The more an enterprise optimizes its collaboration and communication technology, the better its output and productivity. But, if that technology becomes unavailable for any reason, communication ceases. The silence can be deafening.
For some enterprise business units, loss of communications creates mere inconvenience. For others, however, the consequences could be dire. The communications backbone for hospitals, first responders, government agencies, security departments, and other welfare-critical services simply can’t go down.

Your enterprise can own the finest business communications solution available, and it can still become unexpectedly unavailable. Failure can be caused by a range of reasons: the internet goes down, a cable is cut, an unexpected weather event takes out a data center, and more. 

Creating a Communications Plan B for Every Welfare-critical Business Unit

However unlikely the possibility of a communications outage, enterprises need to take a careful look at each type of operation they deliver and create a ‘plan B’ for communications resiliency to protect their customer base and employees.

The Disruptor: As enterprises become more reliant on business communications technology, it becomes more important to have the right backup plan if it is disrupted. 

The Implication: Some business units or enterprise operations have vastly different security, redundancy, and survivability requirements. Enterprises must develop a custom backup plan for each that ensures operations continue, without increasing manageability and vendor management complexity and costs.

The Mitel Solution: Enterprises with business units that must maintain 100% availability need a multi-tiered strategy designed to optimize reliability, minimize the risk of disruption, and provide a backup option when survivability is required. 

Large enterprise organizations, including government or municipalities, need a common solution across departmental agencies that can adapt to the different requirements. For example, a municipality may need to run hospitals, police forces, justice departments, and schools that have different survivability and availability requirements, as well as different data privacy, security, and integration criteria. Mitel’s MiVoice MX-ONE provides a unique, multi-tenanted solution that allows enterprises to support multiple business units on one system and still maintain separation with individual tenants at each location. This helps improve availability while also streamlining manageability. The solution also supports operations in multiple countries managed as one system. MiVoice MX-ONE can do this at an enterprise scale: each tenant can support up to 500,000 users.

For business units requiring survivability, enterprises can rely on Mitel’s network of trusted partners to host hardware for them in a private cloud environment, augmented by phone system backups at each location. This combination can have them back up and running in less than one second.

Conquering Disruptors Comes Down to Trust

Large enterprises are far from immune to disruption. When unexpected challenges arise, they’re under enormous pressure to respond quickly and effectively to retain the confidence of their large customer base. That’s why they need the support of vendors they can trust.

Mitel has provided business-critical communication solutions worldwide for nearly 50 years. Although many disruptors have forced companies to change the way they communicate, collaborate, and manage data over the years, Mitel has always been there to provide best-of-breed communications solutions that can be customized to the requirements of its 70 million customers worldwide. And to ensure we continue to help enterprises conquer the disruptions that lie ahead, Mitel is taking the lead in developing the next generation of communications solutions, with large, strategic investments in R&D. 

Mitel’s ability to provide communications solutions designed for enterprises runs deep in our DNA. It’s no coincidence that Mitel is gaining market share in this segment. Today, more than 60,000 enterprise customers trust Mitel’s MiVoice MX-ONE and MiVoice 5000 solutions to help them communicate, collaborate, and meet customer expectations every day.  

Enterprises have a wide range of needs and requirements – this will not change. Yet, many traditional communications vendors are opting to step away from providing the options to support the dedicated instance on-prem or private cloud solutions some enterprise customers require. 

In contrast, Mitel is stepping up: we remain dedicated to supporting the enterprise segment, across its full range of deployment requirements.

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Dominique Poizat

Director Product Management, Enterprise Solutions

After several years dedicated to the global enterprise communications business, Dominique has extensive experience in managing on-premise and cloud solutions, especially for large enterprises. More recently, Dominique has led the evolution of these solutions to adapt them to the digital transformation needs of customers and to diversify their business model to include subscription-based offerings.

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