What gets measured, gets managed, and when it comes to the performance of your business communications network, you’ll manage more effectively with the right data. Performance analytics gives you the facts and data you need to make better decisions about your network. 

Mitel Performance Analytics 2.2








Data is growing faster than ever before, and by the year 2020, about 1.7 megabytes of new information will be created every second for every human being on the planet. Your business communications network produces valuable data that helps you understand your network and deliver better performance to users. Without data, you are left playing a game of trial and error. 

Here are our top 3 best practices for data-driven decision-making with performance analytics:

1. Detect Problems Sooner with Synthetic Call Tests

By testing VoIP and network performance with synthetic calls, you can quickly pinpoint the most important problems before users are impacted. Agent-based testing between endpoints gathers accurate and clear results to justify your decisions when managing voice network performance. For instance, you can schedule a SIP call test to occur at 4 AM each day, placing a synthetic call between your Paris office and your New York office. If the test identifies poor scores on jitter, packet loss, delay or voice quality, you’ll be alerted and have time to troubleshoot and correct the problem, before it impacts users. 

2. Choose Solutions that Adapt to Your Workflow

Monitoring tools are only helpful when they alert you to the problems that matter. MPA ensures you see the problems that matter most based on your workflow and operations. For example, in R2.3, you can customize your alert emails using HTML templates, to emphasize content most important to you and remove unneeded content. You can also customize your alarm filters by severity, content or device type, so you receive alerts more effectively. 

3. Let Capacity Analytics Guide You

Finding cost-saving opportunities and preventing network problems is easier when you have analytics telling you when your trunks are close to overcapacity or not operating at full capacity. MPA 2.3 offers usage and capacity analytics for two key applications: MiVoice Business trunks and MiCollab audio, web and video (AWV) port utilization. These reports provide easily understood analytics and recommended actions, allowing you to downsize to save money or scale up to prevent performance problems from overcapacity. 

Better data makes for better decisions, and when it comes to the reliable 24/7 performance of your Mitel UC network, MPA can put this information in your hands when you need it.

Our step-by-step planning guide for UC network performance success can teach you how to leverage data to improve performance. Check it out here. >

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