Many key business technologies are increasingly shifting to the cloud, and unified communications is no exception. According to Gartner, “Digital workplace application leaders should deploy UCaaS technology when possible, because virtually all vendor R&D investment is going to cloud solutions, with little investment for premises-based UC.”*

In fact, Gartner estimates that, “by 2021, 90% of IT leaders won’t purchase new on-site UC infrastructure solutions – a 50% jump from now – because “future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”*

Clearly, having a provider who consistently delivers robust, flexible UCaaS solutions tailored to your business is crucial. Mitel understands this well, which is why we believe Gartner has named us a Visionary in their UCaaS Magic Quadrant.

Two Leading Solutions

Mitel offers two global UCaaS solutions: MiCloud Flex, a multi-instance solution ideal for organizations seeking customization and security, and MiCloud Connect, a multi-tenant solution with exceptional scalability.

MiCloud Connect features many recent enhancements, one of which is Teamwork, a team workspace collaboration tool featuring integrated videoconferencing and desktop sharing.

In addition, MiCloud Flex upgrades include an omnichannel contact center capability complete with workforce management tools and real-time dashboards, enabling businesses to further streamline communication and improve the customer experience.

Offering two distinct UCaaS solutions enables businesses to select the one most suited to their size, industry and needs, whether their focus is communications, team collaboration, contact center or a combination of the three.

As more and more businesses turn to UCaaS for the cost-effective, flexible and future-proof technology they need to reach the next level, we will continue to update and support the innovative solutions that will get them there.

Want To Learn More About Gartner Naming Mitel A Visionary In The UCaaS Magic Quadrant? Read the report here. >

*Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, 10 October 2018

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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