If you’re looking to invest in a business phone system, peripherals like handset and headset options should certainly play a role in your decision-making process.

A headset differs from a handset in that it is a set of phones equipped with microphones attached for telephone and radio communication. For contact center agents, this kind of communication technology has proved invaluable for faster and more efficient service. The options that you can choose from vary. Below we’ll take a look at a sampling.

Cordless Handset/Headset

A cordless hand or headset is perfect for the on-the-go mobile worker, such as road and corridor warriors. These accessories are largely utilized for their extreme flexibility, offering workers personal area mobility and extensions of up to 90 meters (300 feet) within the office or adjacent offices—all while still being able to communicate via their deskphones. Workers are never limited by location and never have to miss a call when they need to leave their desks.

Bluetooth Handset

Similar to cordless accessories, Bluetooth handsets provide the support that corridor mobile workers need, allowing them to have personal area mobility, but with a smaller operating range of 10 meters, or 30 feet within the office or adjacent offices. This option is ideal for the worker who travels outside of his or her office, but not extensively.

DECT Desktop Handset

Need a reliable peripheral for your desktop? A digital enhanced cordless telecommunications (DECT) handset—like Mitel’s MiVoice 5610 DECT Handset and IP DECT stand—is yet another offering that brings mobile workers unprecedented convenience and usability. This kind of offering can snap onto your IP phone to support multiple DECT handsets.

Peripherals need to be part of the equation when you’re making a business phone system investment, regardless of your industry. Click here to learn more about IP peripheral options that make sense for hospitality, education, healthcare, retail and more.

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