Mitel’s Fresh Take on Company Values

2 min read

Avery Huffman | January 14, 2025


At Mitel, we’ve spent over 50 years building a legacy of pioneering innovation, and collaboration. Our journey has been powered by a “get-it-done” spirit, driving us to deliver transformative solutions for our customers and partners. Following Mitel’s acquisition of Unify, our Culture team embarked on a mission to uncover the shared traits and aspirations that define us. Today, we’re excited to share our newly defined company values—a reflection of who we are, who we want to be, and what sets us apart.


These values are more than words; they’re the foundation for a culture that inspires us to thrive together and sets the stage for a bold future. Whether you’re a candidate, customer, or partner, we’re excited to share the principles that drive our work and our vision.


A Collaborative Culture


Our new values are the result of a collaborative process involving employees and leaders across Mitel. Through surveys, focus groups, and leadership interviews, our Culture team distilled insights that capture the heart of our organization. These values reflect who we are today while guiding us toward the future we want to build together.


Get to Know Mitel’s Values


We’re in it together.


We foster teamwork, open communication, cooperation, and alignment across all levels of our organization. Collaboration means trust, respect, inclusiveness, and mutual support. We value each other’s time, well-being, and unique perspectives. We consider our impact on each other and the bigger picture of our organization, the market, the environment, and our communities. 


We’re here for our customers.


Our customers are at the heart of everything we do and our reason for existing. Whether internal or external customers, we strive to deeply understand their needs and apply our expertise to help them power connections that power the world.  


We get it done. 


We are committed to investing the time, effort, and energy required to solve our customers’ challenges and advance Mitel’s market leadership. We take ownership and creatively solve problems until the job is done. We move fast while balancing smart decisions and smart risk. We go above and beyond to support our customers, partners, and each other. 


We embrace the adventure. 


We’re proud of what we do. We seek opportunities for change. We proactively navigate the evolving demands of the organization, communications industry, customers, technologies, and circumstances and bounce back from setbacks with resilience and resourcefulness. 


We challenge ourselves to grow. 


We aim to thrive, which requires a growth mindset and continual evolution. We prioritize progress over perfection and apply what we learn to improve ourselves, our products, solutions, programs, and operations. We challenge ourselves to innovate and to grow through calculated risk-taking and experimentation.  


Bringing Our Values to Life


Our values are commitments. Across Mitel, teams are embedding these principles into everyday actions, programs, and decision-making processes. Leaders are sparking conversations to translate these values into tangible outcomes, ensuring that every employee feels empowered to live them in their daily work.


As we move forward, we’re focused on making our values visible and actionable. From leadership initiatives to employee programs, these principles will guide our journey and strengthen our culture.


Join Us


These values are more than a reflection of Mitel’s past; they’re a blueprint for our future. We’re proud of what we’ve achieved and even more excited about what lies ahead – and we invite you to join us in building a thriving, dynamic, and innovative communications ecosystem!




Learn more about how you can join the Mitel team > 


Learn more about how Mitel can support your business >




Categories: Culture, Company News

Avery HuffmanSocial Media and Content Specialist

Avery Huffman is a graduate of the University of Texas at Austin, majoring in Public Relations and Corporate Communication. She enjoys writing and telling meaningful stories and creating interesting internal and external content.

Ready to talk to sales? Contact us.