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In business, flexibility is important. Businesses that take pride in being flexible are usually able to adapt to changing market conditions quickly and easily. And the ability to adapt can often be the key to long-term success.
The pandemic was a tough reminder of this reality. Businesses with sufficiently flexible communications and collaboration infrastructure to make the move to hybrid work survived and even thrived. The ones that couldn’t fell behind.
Ultimately, this process came down to people. The pandemic didn’t affect how well the tools we use work or what needed to be accomplished in our working lives. It affected how people lived, how they worked and how they communicated. And businesses that gave their employees the tools they needed to succeed found they could leverage the flexibility and adaptability of their employees to make the business more adaptable.
So, as you move your business beyond the pandemic and tackle the next phase of renewal, having the right level of communications technology flexibility you need to compete in any market situation will be critical. But it’s important to remember that a people-centric culture will also be needed to leverage that flexibility.
Putting people first makes your business flexible
In the simplest terms, a people-centric company culture is one in which the top priority is ensuring that employees have the tools, skills and support they need to always work to the best of their abilities.
As Adobe Workfront’s State of Work 2021 report explained, employees are increasingly relying on technology tools to foster creativity and innovation, develop new ideas and solve problems in different ways. The report also noted that employees won’t settle for less. The number of workers who quit their jobs because the technology was inadequate jumped from 22% to 32% post-COVID-19. Nearly half of all workers — 49% — said they’d be willing to leave a job where the technology didn’t work well.
So, in many ways, ensuring employees have the right technology tools is now table stakes for businesses planning a post-pandemic phase of business renewal. And as Frost & Sullivan noted in a recent discussion with Mitel, the right technology foundation enables businesses to build a people-centric culture by innovating in three areas:
- Business continuity
- The customer experience
- Internal communication and collaboration
And since employees don’t work in a vacuum, communications and collaboration tools play a critical role in how businesses build a people-centric culture that can take them into the future.
As Melanie Turek, VP & Fellow, Connected Work at Frost & Sullivan explained, “In the end, it’s all about people. It’s about making sure that regardless of what happens in your company’s life, your people can continue to do their jobs from anywhere. They can communicate with one another, they can collaborate together and they can work on processes and workflows without any interruption.”
Choose the right communications technology
For many businesses, moving to a cloud-based communication and collaboration solution was the first step on the path to building a flexible, people-centric culture. As Melanie Turek noted, cloud-based options have “significant benefits around so many key areas. Start with cost optimization and risk mitigation, which are absolutely top of mind. It also helps a lot with operation efficiency and agility because you’re able to outsource all the tough stuff to somebody who’s really an expert. Ultimately, at the end of the day, it does what you need it to, which is provide a truly world-class customer experience.”
While moving to a cloud-based environment may have been an effort initially, businesses who made the move are now well-positioned for their next phase of business renewal. Having done the heavy lifting, they can easily leverage a variety of technology options to build a people-centric culture and reap even greater benefits from their cloud-based system. Cloud-based environments provide the flexibility needed to customize features, functions and capabilities to enhance internal communication and collaboration, enable business continuity regardless of where employees are working from and improve the customer experience.
Mitel and RingCentral deliver the next level of flexibility
For Mitel customers looking to continue to take advantage of a cloud-based communications strategy by upgrading, replacing or realigning their cloud technologies as part of a business renewal effort, there’s a lot to be excited about. Our new strategic partnership with RingCentralTM makes it easier to leverage the best-in-class, cloud-based UCaaS option available today.
RingCentral Message Video Phone (MVP)SM is an all-in-one solution that can easily meet the changing needs of your workforce. Upgrading to RingCentralTM provides everything you need to build a people-centric culture that will position your business for long-term success:
- A unified, collaborative hub for all employees, regardless of where they are working
- Higher capacity video conferencing, more powerful messaging and full-featured telephony
- Enterprise-grade security and unmatched reliability that delivers a 99.999% uptime
- Over 275 out-of-the-box integrations with business apps and open APIs
- A modular system approach that can grow alongside your business
- Analytics and real-time reporting that make tracking important metrics easier than ever
- Seamless integration with any of your existing features
With Mitel and RingCentralTM teams will work closely to ensure a seamless upgrade experience, you and your team will be up and running in no time. You will get access to world class-leading features and functionality with industry-leading reliability with 99.999% uptime. You now have more choice and flexibility in how you evolve your current communication and collaboration infrastructure to enhance efficiency, improve productivity and deliver better customer service experiences. You’ll be better equipped to maximize your businesses flexibility and ensure you’re ready to tackle anything expected or unexpected in the next phase of your business renewal process.
Make the jump to RingCentral MVPSM
And for our existing Mitel Cloud customers, there’s even more reason to be excited. For a limited time, we’re offering up to three months free of RingCentral MVPSM. We’re also waiving early termination fees, and offering free onboarding and implementation services. And make sure to ask us if you’re eligible for special competitive pricing.
To find out more, drop us a line or give us a ring.
