In IDC’s latest report on our business, Mitel Focuses on Modernizing UC that Goes Beyond UCaaS, industry analyst Oru Mohiuddin shared several important insights into Mitel’s renewed focus on unified communications after partnering with RingCentraltm for UCaaS. Here are my top five takeaways from the report that should excite Mitel users, partners, industry experts, and employees. 

  1. Mitel rightly identified the market dynamics and the underlying opportunities it provides UC vendors. Mitel has come a long way from leveraging hardware-centric communication to using software-based solutions and can enable modern deployment using the latest technology such as virtualization, containers, and public cloud deployment models. UC and contact center products improved by leveraging CloudLink and other technologies. Mitel is confident that it will continue to add net-new customers, as many organizations do not see UCaaS as the ultimate destination, seeking either on-premises, hybrid, or private cloud, in which Mitel is a leader.

  2. Mitel is among the key leaders in on-premises and private cloud UC infrastructure and has cloud-based collaboration and communication applications. It can continue to support on-premises solutions for customers that intend to retain them. It can also help clients migrate to a private cloud if they intend to benefit from cloud infrastructure but under a more secure environment. Mitel offers a hybrid arrangement by combining on-premises and cloud infrastructures. Mitel correctly acknowledged that some customers may want a public cloud UCaaS option, which it aims to fulfill through its partnership with RingCentraltm, and CloudLink makes the migration smoother and more seamless.

  3. Mitel’s focus on modernizing UC and customer lifecycle management is compelling and differentiating. With hybrid work, reliance on remote communication technology is increasing as colleagues are rarely in one place. Digital communication tools are now imperative for facilitating smooth, disruption-free workflows and business processes that eventually determine how well a business can achieve its ultimate goals. There is no doubt that businesses will have to update their UC infrastructures to cater to the contemporary way of working and Mitel is positioned well for this opportunity.

  4. Mitel's new innovations and launches are promising, including data analytics, which are easy to navigate and digest. Deploying MiVoice in Amazon Web Services and Azure enables more integration with modern business applications including AI/ML and automation. 

  5. Mitel is engaging closely with partners to make its strategy a success. Achieving success in unified collaboration and communication can hardly be achieved without the support of the partner community. 

Want to read the report? Download it here.

Virve Virtanen

VP, Analyst Relations and Competitive Intelligence

Virve Virtanen joined Mitel in 2021 as vice president, analyst relations and competitive intelligence. Virve has rich communications experience garnered from analyst relations leadership roles at companies including Poly, Mapbox, Microsoft, and Nokia. In her position as the leader of Mitel’s analyst relations and market intelligence initiatives, Virve helps expand the company’s efforts to closely engage with analysts around the world about Mitel’s strategy, opportunities, and momentum.

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