Your Virtual Receptionist is Mitel Voice Assist

2 min read

Javier Garcia-Plata | August 22, 2023

Working in a small business or any lean organization can feel like being a midfielder on a soccer team. Sometimes you’re on offense making sales, sometimes on defense handling customer issues, and there’s often much running around in between. But it doesn’t have to be this way. If excellent customer service is your goal, Mitel is stepping up with the assist: our new Voice Assist solution.

Voice Assist is like having a virtual receptionist to help answer basic customer questions, route calls, and deliver personal service without tying up an employee on your team. Voice Assist is a simple application to be added to your Mitel communication server solution. It is designed for organizations that don’t require fronting a contact center solution but still need to deliver professional call experience.

Voice Assist features powerful text-to-speech and speech recognition capabilities for a natural, conversational experience; customers can choose the language and voice they want to hear. Instead of a busy signal or a generic voicemail message, your customers immediately get the assistance they need, and you get the help you need to focus on your primary job while ensuring your customers feel heard and served.

Feature-Rich for Any Size Organization

Only some businesses warrant a dedicated contact center. And an auto attendant solution that instantly displays detailed customer information may cause information overload for your employees. Many small businesses, and small teams within a company, just need a basic but intelligent auto-attendant that’s inexpensive to use. Mitel Voice Assist does both. It requires no coding or advanced programming knowledge and is an entitlement for users with a software assurance license.

Although built to be simple and easy to deploy in the cloud, we didn’t leave out sophisticated features like text-to-speech and speech recognition, multilingual support, and full integration with Google Places. That last feature is great for small businesses that use Google Places to advertise their business. It now means that your intelligent auto attendant and Google Places can be linked and synched for a better customer experience.

Watch: Barry Communications and HunTel Communications on Mitel Voice Assist.

The Low-code, No-code Future

The communications applications of tomorrow won’t have complex interfaces that require heavy coding skills. They’ll be graphically based, intuitive to use, and require no or minimal coding for customization. This is the direction that system designers are moving in, and Voice Assist is our first product to fully leverage this low-code, no-code design.

This means more freedom for small businesses to quickly build the digital customer front door they want. Creating call routes, voice menus, and pre-recorded messages can be easily accomplished through prebuilt templates and a drag-and-drop interface. If your organization is spread out across different geographic regions, Voice Assist’s user interface can be customized to support local languages with the click of a button. We built Voice Assist to be used by nearly everyone because most small businesses can use a solution like Voice Assist to help handle day-to-day calls.

If you’re spending too much time helping to route calls to the right person and answering simple questions, Voice Assist can help. If your customers are spending too much time navigating your voice system to find the right person, Voice Assist can help them, too. Ultimately, it’s all about making the right connections — and that’s where Voice Assist can help the most.

Voice Assist is another example of more value for your money. If you’re not a Mitel customer today, now is the perfect time to look at Mitel solutions for your business.

Learn about Mitel Voice Assist and ask for your free demo today.

Categories: Product News

Javier Garcia-PlataSenior Product Marketing Manager

Javier Garcia-Plata joined Mitel in 2022 as Senior Product Marketing Manager, bringing rich experience in customer strategy, business digitalization, and strategic new business development, leveraged in global companies including Canon, SunChemical, and Pearson. In his role as a product marketer, Javier helps to improve the experience of partners and users worldwide working with Mitel.

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