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Your customers expect more now than ever before
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Mitel has the tools you need to simplify your business communications
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Business Phone Systems
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Share ideas more easily than ever
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Features & Benefits
Business Phone System Features & Benefits
Learn more about important features of business phone systems, collaboration software, call center systems and customer experience solutions—as well as their benefits and advantages for different kinds of businesses and organizations.
A
ACD Agent Control
Action Prompts
Active Call Distribution ACD
Active Directory Federation Services (ADFS)
Active Directory Integration
Active Speaker Windows
Activity Based Routing
Agent Self-Evaluation
Analog Paging System
Announcements
API Token Management
Artificial Intelligence
Audible Desktop Alerts
Audio Conferencing
B
Barge-In
Bilingual Services
Border Gateway Protocol (BGP)
Business Text SMS Messaging
C
Calendar Integration
Calendar Synchronization
Call Forwarding
Call Logs
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Routing
Call Screening
Call Scripting
Call Transfers
Call Waiting
Caller ID
Case Management
Chat
Chat Logs
Click-To-Dial
Cloud Based Unified Communications UC
Collaboration
Compliance Management
Computer Telephony Integration CTI
Conference Bridge
Conferencing
Contact Center
Contact Center Agent Dashboard (CCAD)
CRM Application Support
CRM Integration
D
Data Center Survivability
Data Warehouse Integration
Dedicated Number
Desktop Notifications
Desktop Override
Dial By Name Directory
Digital Transformation
Direct Agent Routing
Direct Inward Dialing (DID)
Do Not Disturb
E
Emergency and Code Blue Call Logs
Emergency Calling
Employee Directory
Enhanced 911 (E911)
ERP Integration
Extension Dialing
F
File Annotation
File Sharing
Fixed Mobile Convergence
Fraud Detection
G
Geofencing
Group Chat
Group Intercom Paging
H
Hands Free Operation
Hearing Aid Compatible (HAC)
High Availability
Historical Reporting
Hot Desking
Hot Standby
Hunt Group
I
Interactive Voice Response (IVR)
Internet of Things
IP Desk Phone
IP Internet Protocol
IP Network
IP Paging Systems
IP Telephony
K
Keyword Spotting
Keyword Transcription
L
Last Number Redial
Local Caller ID
Local Number Portability
M
Meetings
Mobile Agent
Mobile App
Mobile Client
Mobile Integration
Mobile Twinning
Multilingual Support
Multi-Pane View
Music On Hold
N
Number Porting
O
Omnichannel
Omnichannel Case Management
Omnichannel Contact Center
Open Standards Based Solution
Outbound Chat
Outbound Dialing
P
Paging System
Participant Access Codes
PBX Line Powered Phone
Performance Management Dashboard
Persistent Workspaces
Personal Dashboards
Power Dialing
Power Over Ethernet PoE
Pre Meeting Video View
Predictive Dialer
Presence
Presence Monitoring
Presence Routing
Preview Dialing
Proactive Chat
Progressive Dialing
Provisioning
Push Notifications
Q
Quality Assurance
Quality Management
Quality of Service
R
Recorded Greetings
Remote Working
Ring Groups
S
Scheduled Callbacks
Screen Mirroring
Screen Pop
Screen Sharing
Self-Service IVR
Session Border Controller SBC
Session Initiation Protocol SIP
Silent Monitoring
Single Number Reach (SNR)
Single Pane Of Glass
Single Sign On
SIP Bundles
SIP Trunk Proxy Service
Skills Based Routing
SMS Broadcast Software
Softphone
Software-Defined Wide Area Networks (SD-WAN)
Speech Analytics
Speech Recognition
T
Teleconferencing
Telephony
Teleworking
Text to Speech TTS
Third Party Integrations
Time Division Multiplexing (TDM)
Transfer Assistant
U
Unified Messaging
Unlimited Calling
V
Video Calling
Video Conferencing
Virtual Phone Numbers Business
Virtual Queuing
Virtual Receptionist
Visual Alerts
Visual Voicemail
Voice Calling
Voice Conferencing
Voice Messaging
Voice over LTE Volte
Voice over Wifi VoWifi
Voice Recorder
Voice Recording
Voicemail
VoIP Call Recording
VoIP Unlimited International Calling
VPN
W
Web Callback
Web Conferencing
Web Dialer
Web Real Time Communications (WebRTC)
Web Sharing
Workflow Designer
Workforce Management (WFM)
Workforce Optimization WFO
Workforce Scheduling
Workspaces
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