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Location: Canada (EN)
The MiContact Center Enterprise contact center provides intelligent skills-based routing and can handle up to 40,000 calls per hour. It enables calls to be promptly transferred to the right people. Its features include multimedia support (voice, e-mail, SMS, internet collaboration, fax and web chat in a single virtual queue), mobility for agents, a virtual contact center for distributed sites and multi-tenancy. It also includes reporting in realtime display as well as and analytics report capabilities for management.
Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.
Read MoreHub One selected Mitel as its cloud IP telephony provider, and now both resells and uses Mitel’s unified communications and telephony cloud services.
Read MoreThe management of EuroAirport decided in February 2009 to replace old obsolete telephone system through a modern, open communication system and as flexible and international as possible.
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