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The MiContact Center Enterprise contact center provides intelligent skills-based routing and can handle up to 40,000 calls per hour. It enables calls to be promptly transferred to the right people. Its features include multimedia support (voice, e-mail, SMS, internet collaboration, fax and web chat in a single virtual queue), mobility for agents, a virtual contact center for distributed sites and multi-tenancy. It also includes reporting in realtime display as well as and analytics report capabilities for management.
Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.
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Providing virtual receptionists, virtual offices and serviced office services for businesses that want the resources of a large company without the high overheads was critical for the Service Office International, so they turned to Mitel.
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