Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

Download Now

Ashford Council could now entertain the idea of running voice on a virtual host which previously would have seemed unrealistic due to latency issues. Mitel and VMware have made radical steps forward by resolving any latency challenges. By working to integrate Mitel Virtual Solutions and VMware vSphere™ server environments, real-time voice performance is now a trusted application in a virtualized environment, for the first time ever.

Ashford Borough Council has been expanding its voice services with MiVoice Business, and around the MiContact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

Goals

To provide an outstanding service to the citizens of the Borough

Results

Reduced hardware (CapEx) and operating costs (OpEx)
Simplified IT management and maintenance
Ensured continuity of service
Maximized investment in virtual environment
Freed up IT resources to focus on innovative projects

Find The Perfect Solution for Your Business

Solutions

SIMILAR SUCCESS STORIES

Case Study

City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Case Study

The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

Case Study

City of Oakland

Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.

Ready to talk to sales? Contact us.

Find a Partner (844) 937-6483 Email Us