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The previous Nortel phone system had served the district for nearly two decades and was failing at a very high rate. Parts were no longer available. To keep the system running, Beaverton was relying on finding retired Nortel equipment at other school districts. The need for a modern UC system was urgent.
From the beginning, the committee was interested in more than telephone features. “Reliability and redundancy were very important to us. We also wanted an intuitive interface, ease of use, and how this system would function in a collaborative environment. For example, how teacher voicemails could be accessed through other communication systems and how a phone system could impact and support student safety,” explains Steven Langford, chief information officer for the Beaverton School District.
“We’ve been very happy with the Mitel product. In fact, this might be one of the smoothest technology implementations we’ve had to date. Mitel really hit the mark and there’s great flexibility to continue to evolve the system in the future to meet our needs.” Steve Langford. CIO Beaverton School District
See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.
Read MoreThe University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.
Read MoreThis California global public research university educates more than 19,000 students in liberal arts, engineering, science, and technology annually. Its communications needs have changed over the years, but its mission is to encourage learning, research, and connection.
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