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Blanchard Valley Health System (BVHS)

Blanchard Valley Health System knew a single-vendor solution would be more beneficial to healthcare workers and their patients. What they experienced in times of both calm and crises proved that simpler is definitely better

With the uncertainty brought by the COVID-19 pandemic, communication between healthcare workers and their patients was never more critical. With a new Mitel communications system in place, Blanchard Valley Health System was able to truly be there for their patients, even when “there” was from home or a temporary triage tent.

“We were very fortunate that the Mitel equipment was flexible enough to adapt on the fly.” ―Jeff Kelley, telecommunications supervisor, Blanchard Valley Health System

    Goals:
    • Single, reliable, easy-to-manage solution
    • Cost savings and clear return on investment
    • In-house maintenance and administration
    Results:
    • Eliminated costly vendor maintenance contracts with one easy-to-manage solution from Mitel
    • Was able to quickly adapt voice communications and call centers to handle the COVID-19 health crisis
    • Scalable, reliable communications platform allows BVHS to support growth strategy seamlessly and efficiently
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