CARLSBERG BREWERIES

Carlsberg Breweries is the fourth biggest brewer in the world with more than 500 different brands in more than 150 countries, and they need seamless connectivity and lower TCO.

Carlsberg Breweries is the fourth biggest brewer in the world with more than 500 different brands in more than 150 countries, and they need seamless connectivity and lower TCO.

Goals

Move from single-country phone system to unified system across 9 different countries in Europe

Results

38% in cost savings
Seamless customer experience through SAP integration into contact center
Scalable, reliable communications system that can grow with the business and adapt to changing requirements and demands

Products

MiContact Center Enterprise

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