CENTRINEX

Ever-conscious of shifts in the market and new ways customers wish to communicate with its clients, Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once and with a quicker resolution time.

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"Each time we grew, each time we added more agents, each time we added more phone lines, each time we added more volume to the system – Mitel had a solution for us and was able to provide for us everything that we needed to move to that next level,” said Bart Miller, Centrinex Founder and CEO. “It’s an easy decision for me now to want to grow to 1000 people, 2000 agents, 4000 agents…[we know our] Mitel solution will be able to grow with us.”

Goals

Improve customer satisfaction
Enhance productivity

Results

More scalability and productivity
Happier customers

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Solutions

SIMILAR SUCCESS STORIES

Case Study

Connect Group

Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.

Case Study

Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

Case Study

First Assistance

First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.

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