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With a large and constantly growing fan base, the Chicago Cubs™ needed an upgraded and modern communications capabilities to deliver an elevated experience for its fans.
As part of ongoing modernization initiatives, the Chicago CubsTM were looking to update their communications technology so they could streamline overall operations and enhance the experience for fans in 2019. In 2020, the Cubs also needed a way to quickly transition employees to a work-from-home model as a result of the COVID-19 pandemic. By working with Mitel, the organization was able to stay connected from both an external and internal standpoint while elevating the overall fan experience.
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With the switch to working from home, the MiVoice Connect softphone capabilities has provided multiple departments across the Cubs organization – from Fan Services to our ticketing team - with the opportunity to continue to connect with fans, customers and ticket holders even through the transition of moving our customer service phone capabilities from an in-office model to a remote model. Steve Inman, Vice President of Technology™ The Chicago Cubs
The San Diego Padres™ are blazing the trail to the cloud and setting the technology standard for the league.
Read MoreThe Los Angeles Kings, a two-time Stanley Cup-winning NHL franchise, pride themselves on a highly successful on-ice product. In an effort to improve internal communications and interactions with fans, the Kings chose a Mitel solution for a seamless experience.
The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.
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