city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.

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A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.

“With our past history of natural disasters, disaster recovery was an important factor in our technology decision,” says CTO Robert Glaze. “The failover of the Mitel system is a perfect fit for us."

goals

Upgrade to modern, cost-effective communications technology
Increase scalability and productivity

results

Disaster recovery capability
Easy to scale and manage
Saves time and money
Increased employee productivity

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Solutions

SIMILAR SUCCESS STORIES

Case Study

Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

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City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Case Study

The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

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