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College of William and Mary

Despite being one of the oldest colleges in the United States, the College of William & Mary was not proud of having a 30-year-old phone system. With Mitel’s UC solution, William & Mary has matriculated to an advanced telephony solution that matches their sophisticated reputation.
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Originally put into commission more than 30 years ago, the reliability of such an old system was becoming questionable, and the college was concerned about outages across voice communications, which are critical to the school’s operations. Also, the college was required to comply with emergency communication (E911) mandates and wanted to upgrade in alignment with new building projects.

The college chose Mitel due to its resiliency, distributed architecture, ease of use, and scalability. Mitel IP telephones were another reason for the school’s selection.

“We recognized that the phone sets are what end-users see,” said Courtney Carpenter, the college’s Chief Information Officer. “As we narrowed down our vendor choices, we actually put up test systems for the finalists and had a group of about 80 users come through and test the phones. Overwhelmingly, they liked Mitel’s phones. The instruments are intuitive, easy to use, and well made.”

Goals
  • Improved reliability 
  • Reduced costs 
  • Compliance with emergency communication mandates 
Results
  • Increased manageability and intuitive features 
  • Built-in conferencing capabilities simplified daily interactions 
  • Expedited call handling gave staff more flexibility 
  • Streamlined workflows that helped increase campus productivity 

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