Econocom selected MiContact Center Enterprise and created OneDesk, a next-generation offer in IT support based on their new Mitel contact center solution. OneDesk now handles 2.5 million incoming calls a year, which is over 10,000 calls a day.
“We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."
- Samy Ouharzoune, Unified Systems and Communications Engineer at Econocom
Using Mitel’s Business Dashboard, Premier Beverage Company improved the customer experience and increased their market share.Read More
Llewellyn needed to reduce costs and increase efficiency to remain competitive, and their new system had to be easy to use and manage.Read More