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Ellinger Riggs Insurance

Consisting of 20 employees at four locations across the U.S. state of Indiana, Ellinger Riggs is an independent insurance agency that prides itself on attentive customer care. The agency depends on reliable communications to both provide instant service to current customers in their times of need and offer quotes to prospective clients. They needed dependable, scalable communications technology to keep their customers on the line and expand to new locations.

After deploying MiVoice Connect at the recommendation of partner Van Ausdall & Farrar, the agency was able to quickly train staff due to the ease of use of the solution. In addition to greater service for customers and greater efficiency for staff, MiVoice Connect provides Ellinger Riggs with the ability to seamlessly add future locations into the fold.

"Mitel has been a partner in our current growth, and I think definitely in our future growth as well."
- Rob Ellinger, President of Ellinger Riggs Insurance

GOALS
  • Make transferring calls between locations easier
  • Improve customer service with greater dependability, especially during natural disasters
  • Increase scalability to enable seamless addition of new locations down the road
RESULTS
  • Employee telephone activity is easily trackable and transferable between offices
  • Client data is automatically provided during calls, saving valuable time
  • Scalable technology grows with them as they continue to add new locations
  • Can provide dependable customer support under any conditions

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