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Ferguson Braswell Fraser Kubasta

Law firm FBFK had grown dramatically in its 14 years of operation, expanding to 60 employees and three locations. However, its outdated telephony system wasn't providing the level of reliability and productivity the firm needed, or the responsiveness their clients expected.

After doing its due diligence, FBFK settled on a new unified communications solution from Mitel.

“As an IT professional, I wouldn’t have any hesitancy to recommend Mitel products to other IT professionals,” said Director of IT Erik Aackerlund. “I sleep at night much better knowing that I’m not going to have to deal with telephony issues on an ongoing basis. The system is just that good.”

    Goals
    • Reduce amount of dropped calls and jitter
    • Gain better collaborative tools to improve productivity and communication
    • Spend less time and resources on support
    • Improve responsiveness to clients
    Results
    • More reliable unified communications system in place
    • Increased productivity and efficiency
    • Able to provide clients with more dependable, responsive communications

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